- March 2023 - Present
Manager - Site Reliability Engineer
Willis Towers Watson, Reigate
Led and guided a global team of 10 SRE professionals across the UK, Philippines, and Australia. Founded and successfully implemented an SRE Community of Practice within a 400-colleague division.
- June 2022 – March 2023
Site Reliability Engineer
Willis Towers Watson, Reigate
Designing, deploying, and maintaining Azure infrastructure and applications for multiple clients. Redesigned and implemented a new Release Management solution for an existing business-critical system.
- July 2020 – June 2022
Implementation Analyst / Site Reliability
Willis Towers Watson, Reigate
Effectively an Azure Cloud Engineer – designing and implementing Azure-based solutions for clients. Lead Technical Consultant for REST API service developed using C# and .NET Core.
- September 2018 – July 2020
Lead Support Analyst
Willis Towers Watson, Reigate
Senior member of the 2nd Line Support Team, providing technical support to internal and external clients. Coaching and training of 1st Line Support Team based in Manila.
- May 2016 – August 2018
2nd Line Support Analyst
Canon UK and Ireland, Reigate
Lead escalation analyst for Canon UK’s partners selling commercial print solutions to large corporates. Built and deployed a new Incident Management tool using ASP.NET webforms and C#.
- December 2012 – May 2016
Technical Consultant
Sage, Purley
Provide technical support to our entire Mid-Market customer base for HR & Payroll software packages. Provide technical maintenance for our in-house systems ranging from customer helpdesk systems to outsourced payroll administration systems.
Limited History. this page includes limited coverage of my job experience. Please email me if you are interested in my full experience.